Company clients in RN, BA and PE can be served 24 hours a day through an intuitive and personalized platform

Neoenergia clients in three concession areas - Neoenergia Cosern (RN), Neoenergia Pernambuco (PE) and Neoenergia Coelba (BA) - gained a new way of relating to the company. The Company launched a new Virtual Agency, completely transformed, with a series of new embedded services, ensuring ease and simplicity of service without the need for a person to go to a store in person or call the call center. On the new portal, the company's clients in these states can be served 24 hours a day through an intuitive and personalized platform

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One of the great new features of the new Neoenergia Virtual Agency is the possibility for the customer to follow all requests and their respective status, regardless of where they were requested, such as on the website itself, in the app, in the store or through the call center. Soon, the same services will be available at Neoenergia Elektro (SP/MS) and Neoenergia Brasília (DF).

“This is a service that will promote greater interaction with our customers. With the possibility of following all stages of the processes, no one will be left without assertive and updated information”, says the manager of Technology and Data Science,

Inácio Dantas.

Other new Virtual Agency services include payment by PIX, credit card or debt negotiations. On the platform launched this week, the customer will have access to the list of open invoices from the consumer units with summary information for payment. They can also request a duplicate payment without having to complete the login process, which will speed up and simplify the service. Once the payment is completed, the request for reconnection can be made on the application itself or at the Virtual Agency, accelerating the process of normalizing the

supply.

“The registration for automatic debit and the option to receive the digital invoice, sent by e-mail, are also new services from our agency and contribute to a better Neoenergia customer experience”, highlights the director of Customer Experience,

Evani Montechesi.

Application

The news for Neoenergia Cosern clients is not limited to the Virtual Agency. The distributor also increased the number of services available on its Application, available in the iOS and Android app stores, such as debt negotiation, payment by PIX, by credit card, request reconnection, combining all accounts in a single payment slip and several other services that can be accessed in the palm of your hand, simply and from

anywhere.

All the services and facilities you find in our App and Virtual Agency are deliveries of the Digital Connection project, which is part of the Research, Development and Innovation Program (PDI) regulated by the National Electric Energy Agency (ANEEL).