A pioneer on the platform since 2020, the company offers several services through the channel

How to request a duplicate of electricity bills, check debts, and negotiate debts

Rio de Janeiro, August 24, 2023

Neoenergy uses digital solutions in its strategy to improve customer relationships. A pioneer in the use of Whatsapp since 2020, the company reached the mark of 55 million calls, which corresponds to 28% of the demands of all channels. The result was presented this Wednesday (23) at the event in São Paulo sponsored by Meta, the company that manages Whatsapp

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“Our strategy is to have the customer at the center of our decisions. Therefore, every improvement is aimed at ensuring that it always benefits. We also seek to establish a more humane and personalized communication with the customer, simplifying the service process and making the experience even more pleasant, anticipating customer needs and bringing improvements in their satisfaction ,” said Renato Suplicy, corporate manager of Strategy and Digital Services.

In his lecture, the executive emphasized that Neoenergy started offering Whatsapp to achieve a more humane connection with its 16.2 million customers served by the five distributors in Bahia, the Federal District, Mato Grosso do Sul, Pernambuco, Rio Grande do Norte and São Paulo.

Among the various service options offered through Whatsapp, the most used by customers are to request a duplicate invoice, consult a debit and negotiate a debt. In addition to convenience, convenience and agility for the customer, Neoenergy has the possibility to interact with consumers in advance. In this way, the company also prevented more than 23 thousand hours for its technical teams, which would be spent on unnecessary travel in the event of a power outage that had already been restored

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